help
help
Welcome to our Help page! Here, you can find answers to frequently asked questions and also have the option to provide feedback or ask questions.
If you’re facing any confusion while using our services, don’t worry! We have prepared a range of common questions and answers covering various topics. Please browse through our FAQ section to see if you can find answers to the questions you may have.
If you don’t find a satisfactory answer in the FAQs or if you have any suggestions or feedback regarding our products and services, we would love to hear from you! Please fill out our feedback form and let us know your queries or suggestions. We will get back to you as soon as possible.
We are committed to providing you with the best support and service to ensure a great user experience. Thank you for reaching out to us, and we look forward to resolving your queries and improving our services.
Please note, we do not accept exchanges and/or returns for any opened or used products. To be eligible for a refund or exchange on a damaged item, you must first email us within 7 days of receiving the product. All libido supplement and rise condom sales are final, this includes any kits they are included in. Unopened lubricant (the pump top must remain closed) will be accepted within 7 days of purchase.
Please send us an email at orders@beifeay.com to alert us of the damage (a photo is always helpful).
If your order arrives damaged, defective, or incorrect, please reach out at orders@beifeay.com, with a detailed description of the issue, and photos.
If eligible for a return, have the recipient email orders@beifeay.com and a customer service rep will provide instructions on how to return your item(s).
Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days.
You can access and manage your subscriptions in the Customer Portal through your beifeay account. First, login to your beifeay account, then click on the Manage Subscriptions button and you will be taken to your Subscription Customer Portal where you can add, cancel, swap, or skip your subscription.
In order to cancel your subscription, you will first need to log in to your beifeay account and click the Manage Subscriptions button. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.
To find your order status or tracking number, look for your shipping confirmation email. The email will provide you with your own tracking page. If you do not see this shipping confirmation email in your inbox, please check your spam folder.
If your purchased items are not on pre-order, our fulfillment team will process and ship your order within 24–48 hours Monday–Friday. When your item ships, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email.
If your USPS tracking information has not updated, know that your order has shipped. Facilities are not always timely with scanning in packages or updating the tracking info. Once it arrives at the post office in your county, a final ETA will be calculated.
For additional information not found on your tracking page, contact USPS directly at 1 (800) 275-8777.
We ship to APOs and all 50 states within the United States as well as Canada, the United Kingdom, the European Union. International fulfillment is unavailable on some products. Check product pages for specifics.
We place great emphasis on the quality of packaging and user experience for our products. To ensure the safety of our goods during transportation, we have implemented careful packaging measures. We utilize high-quality packaging materials and employ professional techniques to minimize the risk of damage and ensure that the products you receive are in pristine
If you notice your shipping or billing address is incorrect after placing your order, please email orders@beifeay.com.
We accept all major credit cards and PayPal. If using PayPal eCheck, please allow extra time for us to process your order since PayPal takes an additional 3–5 business days to process the order, before our system is able to proceed with fulfilling and shipping your order.
